This Refund Policy explains the conditions under which Bytenesk sp. z.o.o. (“we”, “our”, “us”) may issue refunds for purchases made through synthartic.com.
By purchasing tokens, token packs, or any other services from us, you acknowledge that you have read and agree to this Refund Policy.
BYTENESK SP. Z.O.O.
Company number: 1189275
Registered office address: ALEJA JANA PAWŁA II 22 street, Warsaw, Poland, 00-001
Email: info@synthartic.com
Tokens and token packs are virtual, non-tangible credits used to access certain features within our platform.
Once delivered to your account, tokens are considered consumed digital goods and cannot be returned or exchanged for money.
All sales are final unless otherwise required by applicable consumer protection laws.
Refunds will not be issued for:
Change of mind after purchase
Failure to use purchased tokens before expiry or account closure
Violation of our Terms of Service leading to account suspension or termination
We may, at our sole discretion, issue refunds in the following cases:
Duplicate purchase caused by a technical error
Incorrect billing amount due to a system malfunction
Service unavailability for an extended period (more than 72 consecutive hours) preventing token usage
Legal requirement under applicable law
All refund requests must be submitted in writing to info@synthartic.com within 14 calendar days of the original purchase.
You must provide:
Your full name and account email
The order number or transaction ID
A detailed description of the issue and reason for refund
We may request additional information or documentation to process your request.
Approved refunds will be processed within 10 business days to the original payment method used.
Initiating a chargeback without first contacting our support team may result in immediate account suspension.
We reserve the right to dispute any chargeback that violates this Refund Policy.
All payments are processed securely by third-party providers.
We are not responsible for delays or errors caused by the payment processor.
Refund timelines may vary depending on the payment method and financial institution.
We may update this Refund Policy from time to time.
Any updates will be posted on this page with the updated “Last updated” date.
If you have any questions about this Refund Policy or believe you qualify for a refund, please contact:
BYTENESK SP. Z.O.O.
📍 ALEJA JANA PAWŁA II 22 street, Warsaw, Poland, 00-001
📧 info@synthartic.com