Terms of Service - Synthartic

1. Company Information

BYTENESK SP. Z.O.O.
Company number: 1189275
NIP (Polish Tax Identification Number): 5253057487
Registered office address: ALEJA JANA PAWŁA II 22 street, Warsaw, Poland, 00-001
Email: info@synthartic.com

2. Nature of Our Products

Tokens and token packs are virtual, non-tangible credits used to access certain features within our platform.
Once delivered to your account, tokens are considered consumed digital goods and cannot be returned or exchanged for money.
The Service is deemed delivered at the moment tokens are credited to the User’s account and/or access to content generation functionality is provided. The use of tokens to generate content constitutes actual consumption of the Service.

3. General Refund Policy

All sales are final unless otherwise required by applicable consumer protection laws.

Refunds will not be issued for:

• change of mind after purchase;

• failure to use purchased tokens before expiry or account closure;

• account suspension or termination due to violation of the Terms;

• dissatisfaction with generated content;

• subjective expectations regarding AI-generated results;

• errors in user prompts affecting the output;

• partially or fully used tokens.

4. Exceptional Circumstances

We may, at our sole discretion, issue refunds in the following cases:

• Duplicate purchase caused by a technical error

• Incorrect billing amount due to a system malfunction

• Service unavailability for an extended period (more than 72 consecutive hours) preventing token usage

• Legal requirement under applicable law

Refunds may be granted only in the following cases:

• technical error resulting in duplicate charges;

• incorrect billing amount due to system malfunction;

• service unavailability exceeding 72 consecutive hours preventing token usage;

• other cases explicitly required by applicable law.

5. Refund Process

All refund requests must be submitted in writing to info@synthartic.com within 14 calendar days of the original purchase.

You must provide:

• Your full name and account email

• The order number or transaction ID

• A detailed description of the issue and reason for refund

We may request additional information or documentation to process your request.

Approved refunds will be processed within 10 business days to the original payment method used.
We reserve the right to refuse a refund in cases of abuse, including but not limited to repeated refund requests, attempts to circumvent restrictions, or suspected fraudulent activity.

6. Chargebacks

Initiating a chargeback without first contacting our support team may result in immediate account suspension.
We reserve the right to dispute any chargeback that violates this Refund Policy.
Initiating a chargeback without first contacting our support team may be considered abuse and may result in immediate suspension or termination of the account.
We reserve the right to dispute any unjustified chargebacks and provide evidence of service delivery (including token usage data).

7. Third-Party Payment Processors

All payments are processed securely by third-party providers.
We are not responsible for delays or errors caused by the payment processor.
Refund timelines may vary depending on the payment method and financial institution.

8. Policy Changes

We may update this Refund Policy from time to time.
Any updates will be posted on this page with the updated “Last updated” date.

9. Contact Us

If you have any questions about this Refund Policy or believe you qualify for a refund, please contact:

BYTENESK SP. Z.O.O.
ALEJA JANA PAWŁA II 22 street, Warsaw, Poland, 00-001
info@synthartic.com