Last updated: 2 September 2025
This Refund & Cancellation Policy (“Policy”) explains how payments, cancellations, and refunds are handled for services purchased through synthartic.com (“Service”, “Platform”), operated by BYTENESK Sp. z o.o. (“Company”, “we”, “our”, “us”).
By making a purchase on the Platform, you agree to this Policy in addition to our Terms of Service.
Certain features of the Platform require payment (e.g., credits, subscriptions, or premium features).
All fees are displayed before checkout and must be paid in full to access the purchased features.
Payments are processed securely via third-party payment providers; we do not store your full credit card details.
We aim to ensure customer satisfaction, but due to the digital nature of our Service, all sales are generally final and non-refundable, except where required by law or explicitly stated otherwise.
Refunds may be considered in the following cases:
You were charged multiple times for the same order due to a technical error.
You were unable to access purchased features due to a verified system malfunction.
A payment was processed without your authorization (subject to investigation).
Refunds will not be provided for:
Dissatisfaction with AI-generated content (quality, style, or outcome cannot be guaranteed).
Failure to use purchased credits or subscription time before expiration.
Violations of our Terms of Service or Acceptable Use Policy that result in account suspension or termination.
Subscriptions: You may cancel your subscription at any time through your account settings. Cancellation will prevent future renewals but does not entitle you to a refund for the current billing cycle.
One-time purchases (e.g., credits): Once delivered to your account, these cannot be canceled or refunded.
To request a refund, contact us at info@synthartic.com with your order details (transaction ID, date, and reason).
Eligible refunds will be processed to the original payment method within 14 business days of approval.
Processing times may vary depending on your bank or payment provider.
If you are an EU consumer, you may have additional rights under EU consumer protection laws, including the 14-day right of withdrawal for certain online purchases. However, please note that:
This right may not apply once digital content (e.g., credits, AI generations) is delivered and used.
By purchasing and using digital services immediately, you expressly consent to waive your withdrawal right.
We may update this Policy from time to time. Updates will be posted on this page with the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the updated Policy.
For questions regarding cancellations or refunds, please contact us:
BYTENESK Sp. z o.o.
al. Jana Pawła II 22, 00-001 Warsaw, Poland
Email: info@synthartic.com
Website: https://synthartic.com